Returns & Exchanges
At Avimee Herbal, we strive to ensure your natural beauty journey is seamless; however, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery.
Initiate Request
Contact our support team via email or our dedicated WhatsApp line with your order ID and clear images of the product within 7 days of receiving your package.
Quality Inspection
Once your request is logged, our quality control team will review the submitted details to ensure the product is unused, unopened, and in its original packaging.
Reverse Pickup
After approval, we will arrange a reverse pickup from your address; please ensure the items are securely packed to prevent any damage during transit.
Refund or Exchange
Upon receiving the returned item at our warehouse, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing